Anti-Spam Policy

Introduction

At Prestige Carnet, we value our customer's trust and are committed to maintaining a respectful and professional communication environment. This Anti-Spam Policy outlines our commitment to preventing spam and ensuring that any communications you receive from us are relevant, useful, and welcome. We define spam as unsolicited or irrelevant messages that may disrupt your experience or clutter your inbox. Our goal is to communicate with you in a way that aligns with your preferences and needs, whether through email, text messages, or other forms of communication related to our car repair services. By providing your contact information, you consent to receive communications from us, which may include appointment reminders, service updates, promotional offers, and helpful tips related to vehicle maintenance. However, we respect your right to opt out of such communications at any time. We will never sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. To further protect your privacy, we employ industry-standard security measures to safeguard your data and monitor our communication practices to ensure compliance with applicable anti-spam laws. If you feel you have received an unwanted communication from us, please contact us directly, and we will promptly address your concerns. Your satisfaction and trust are our top priorities, and we are dedicated to fostering an open and respectful relationship with all our customers.

Definition of Spam

In the context of our Anti-Spam Policy at Prestige Carnet, "spam" refers to any unsolicited, irrelevant, or excessive communication sent to individuals without their explicit consent. This includes but is not limited to bulk emails, promotional messages, or marketing materials that are not requested or anticipated by the recipient. Spam can also encompass messages that are sent for the purpose of phishing, fraud, or any other deceptive practices aimed at misleading individuals. We recognize that spam undermines the quality of communication and can lead to frustration for our customers. Therefore, we are committed to ensuring that all correspondence from us is meaningful and provides value to you as a customer. To help prevent spam, we implement strict opt-in procedures, requiring that customers actively choose to receive our communications. We also provide clear options for managing your preferences and opting out of future communications at any time. By clearly defining spam, we aim to uphold a standard of communication that respects your preferences and enhances your overall experience with our car repair services. If you ever receive a message that you believe constitutes spam from us, please report it to our team, and we will take immediate action to rectify the situation. Your trust and satisfaction are our top priorities, and we are dedicated to maintaining a spam-free communication environment.

Consent to Communication

We prioritize your preferences and privacy when it comes to communication. By providing us with your contact information, you are giving your explicit consent to receive communications related to our car repair services. This may include appointment confirmations, service reminders, promotional offers, newsletters, and important updates regarding your vehicle or our services. We are committed to ensuring that these communications are relevant and valuable to you, and we will always strive to respect your time and preferences. You have the right to opt-in or opt-out of these communications at any time. Should you choose to opt-out, we will promptly remove your information from our mailing lists and cease sending you any further communications, as per your request. We utilize a double opt-in procedure for certain communications to confirm that you genuinely wish to receive our messages, thereby minimizing the risk of unsolicited correspondence. Additionally, every communication we send will include clear instructions on how to manage your communication preferences or unsubscribe from future messages. Your trust is essential to us, and we want to ensure that every interaction you have with Prestige Carnet is both welcomed and appreciated. If you have any questions or concerns regarding our communication practices, please feel free to reach out to us, and we will be happy to assist you.

Opt-Out Procedures

We respect your preferences and understand that you may wish to discontinue receiving certain communications from us. Our opt-out procedures are designed to provide you with a straightforward and efficient way to manage your communication preferences. If you choose to opt-out of receiving promotional emails, newsletters, or other marketing communications, you can do so by clicking the "unsubscribe" link included in every email we send. This link will guide you through the process to ensure your request is processed quickly and effectively. Alternatively, you may contact us directly at contact@prestigecarnet.net or call us at +91 9384990645 to request that your contact information be removed from our mailing lists. We aim to honor all opt-out requests promptly and will ensure that you no longer receive unwanted communications within a reasonable time frame. Please note that even if you opt-out of marketing communications, you may still receive important service-related messages, such as appointment reminders or updates regarding your vehicle’s service status, as these are essential for your ongoing relationship with us. Your satisfaction is our priority, and we are committed to making your experience with Prestige Carnet as pleasant and tailored to your preferences as possible. If you have any questions about our opt-out procedures or how we manage your personal information, please do not hesitate to reach out to our team for assistance.

Third-Party Communication

We understand that your privacy is paramount, and we are committed to ensuring that your personal information is handled responsibly, particularly when it comes to third-party communications. As part of our Anti-Spam Policy, we want to clarify that we do not sell, rent, or lease your contact information to any third parties for marketing purposes without your explicit consent. We may engage with third-party service providers to assist us in delivering our services, such as payment processors, marketing platforms, or customer support tools; however, these partners are bound by strict confidentiality agreements and are prohibited from using your information for any purpose other than what is necessary to perform their specific functions. When we collaborate with third-party vendors, we take reasonable steps to ensure that they adhere to our privacy standards and comply with applicable laws regarding data protection and spam prevention. If you receive any unsolicited communications from third parties claiming to be affiliated with Prestige Carnet, we encourage you to report such incidents to us immediately so we can investigate and take appropriate action. Your trust is vital to our business, and we are dedicated to maintaining transparent and respectful communication practices. Should you have any questions or concerns about how your information may be shared with third parties or about our communication practices in general, please do not hesitate to reach out to our team for clarification.

Monitoring and Compliance

We are committed to maintaining a high standard of communication integrity and compliance with applicable anti-spam laws and regulations. To ensure that we uphold our Anti-Spam Policy, we implement robust monitoring practices designed to track and evaluate our communication activities. This includes regular audits of our email and messaging campaigns to verify that all communications are sent to individuals who have opted in and that they meet the relevant legal requirements. Our team is trained to recognize and prevent spam-like behavior, ensuring that our interactions are both appropriate and compliant with the CAN-SPAM Act and other relevant legislation. Additionally, we encourage feedback from our customers regarding their communication preferences and experiences, which helps us continually refine our practices and maintain compliance. In the event that a violation of this policy is identified, we take immediate corrective action to address the issue and prevent future occurrences. We are dedicated to fostering a transparent and respectful communication environment, and we take any reports of non-compliance seriously. If you have any concerns about our monitoring practices or believe that you have received unsolicited communication from us, please do not hesitate to contact our team. Your feedback is invaluable in helping us ensure that our communications remain relevant, respectful, and in full compliance with our Anti-Spam Policy.

Consequences of Spam Violations

We take spam violations seriously, as they undermine the trust and respect that we strive to build with our customers. Any violation of our Anti-Spam Policy can result in significant consequences for individuals or entities that fail to comply with our communication standards. This includes, but is not limited to, the immediate suspension of communication privileges, removal from our mailing lists, and, if applicable, potential legal action in accordance with applicable laws and regulations governing spam and electronic communications. We reserve the right to investigate any reports or suspicions of spam violations and to take appropriate remedial action as necessary. Our team is dedicated to maintaining a spam-free environment and ensuring that our communications are both relevant and welcome to our customers. If we receive complaints regarding unsolicited messages or spam-like behavior attributed to our services, we will conduct a thorough review of the situation. Depending on the findings, individuals or organizations responsible for these violations may face further action, including termination of any business relationships and legal repercussions as deemed appropriate. We encourage all our customers to report any suspected spam communications they receive from us or any third party claiming to be associated with our service. Your vigilance and cooperation play a crucial role in helping us uphold our commitment to ethical communication practices, and we appreciate your support in maintaining a respectful relationship.

Customer Rights

We recognize and uphold your rights as a customer regarding communication and personal information. As part of our Anti-Spam Policy, you have the right to control the information you receive from us and to expect that our communications are relevant and appropriate. You have the right to opt in to receive communications related to our car repair services and promotions, and you can also withdraw your consent at any time by utilizing the opt-out procedures outlined in this policy. Furthermore, you have the right to access, update, or request the deletion of your personal information that we hold, ensuring that your data remains accurate and current. We are committed to providing clear and accessible options for you to manage your communication preferences, and we will always respect your choices regarding how and when you wish to hear from us. If you ever feel that your rights have been violated, or if you have any concerns about our communication practices, we encourage you to reach out to us directly. We take your feedback seriously and are dedicated to resolving any issues you may encounter. Your satisfaction and trust are of utmost importance to us, and we strive to foster an open and transparent relationship with all our customers while safeguarding your rights and preferences. We are here to ensure that your experience with Prestige Carnet is positive and respectful, and we appreciate your partnership in maintaining a spam-free communication environment.

Policy Updates

We recognize the importance of staying current with industry best practices and legal requirements related to communication and privacy. As such, we may update our Anti-Spam Policy from time to time to reflect changes in our practices, applicable laws, or the services we offer. Any modifications to this policy will be communicated through appropriate channels, which may include posting the updated policy on our website or notifying you via email. We encourage our customers to periodically review our Anti-Spam Policy to stay informed about how we are safeguarding your information and managing our communication practices. Your continued use of our services following the implementation of any changes will signify your acceptance of the updated policy. We strive to maintain transparency and clarity in our policies, and we want you to feel confident in how we handle your information and communication preferences. If you have any questions or concerns regarding our Anti-Spam Policy or any updates made to it, please do not hesitate to reach out to our team. Your trust and satisfaction are our highest priorities, and we are committed to ensuring that our communication practices align with your expectations and comply with all relevant regulations. Thank you for being a valued customer, and for your continued support as we work to provide you with the best possible service while respecting your rights and preferences.

Contact Information

For any questions, concerns, or inquiries regarding our Anti-Spam Policy at Prestige Carnet, we encourage you to reach out to our dedicated customer service team. We are here to assist you and ensure that your experience with us is both satisfactory and compliant with your preferences. You can contact us via email at contact@prestigecarnet.net or by phone at +91 9384990645. Our team is available 24/7 to address any issues you may have regarding our communication practices or your rights under this policy. Additionally, if you would like to report any suspected spam communications or have concerns about how your personal information is being used, please do not hesitate to reach out. We take your feedback seriously and are committed to investigating and resolving any reported issues promptly. Your satisfaction and trust are paramount to us, and we appreciate your engagement in helping us maintain a spam-free communication environment. We look forward to hearing from you and thank you for choosing Prestige Carnet for your car repair needs.