Terms of uses

Introduction

Welcome to Prestige Carnet! These Terms of Uses govern your access to and use of our services, including our website, mobile applications, and any related content or features. By using our services, you agree to comply with these terms and acknowledge that you have read, understood, and accepted them. Our goal is to provide you with high-quality car repair services while ensuring a safe and respectful environment for all our customers. These Terms outline your rights and responsibilities as a user, including acceptable conduct, payment terms, and our policies regarding cancellations and refunds. They also include important disclaimers and limitations of liability that you should be aware of when engaging with our services. If you do not agree to these Terms, we kindly ask that you refrain from using our services. We reserve the right to modify these Terms at any time, and we encourage you to review them periodically for any updates. Your continued use of our services following any changes constitutes your acceptance of the revised Terms. If you have any questions or concerns about these Terms of Use, please do not hesitate to contact us. We appreciate your trust in Prestige Carnet and look forward to serving your car repair needs!

Service Description

We offer a comprehensive range of car repair and maintenance services designed to meet the needs of our valued customers. Our services include routine maintenance such as oil changes, tire rotations, and brake inspections, as well as more extensive repairs including engine diagnostics, transmission work, and electrical system repairs. Our skilled technicians utilize state-of-the-art equipment and high-quality parts to ensure that your vehicle is repaired efficiently and effectively, providing you with peace of mind and a safe driving experience. In addition to repair services, we also offer vehicle inspections, fluid replacements, and customized maintenance plans tailored to the specific needs of your vehicle and driving habits. Our commitment to transparency means that we provide detailed estimates and explanations for all recommended services, ensuring that you are fully informed before any work begins. By using our services, you agree to provide accurate information about your vehicle and its history, which helps us deliver the best possible care. We strive to create a convenient and customer-focused experience, whether you schedule an appointment online, visit us in person, or contact us for assistance. If you have any questions about our services or would like to learn more about how we can assist you with your vehicle, please do not hesitate to reach out to our friendly team.

Customer Responsibilities

As a valued customer of Prestige Carnet, it is essential that you understand and fulfill your responsibilities to ensure a smooth and efficient service experience. First and foremost, you are expected to provide accurate and complete information about your vehicle, including its make, model, year, and any relevant service history or existing issues. This information is crucial for our technicians to perform accurate diagnostics and recommend appropriate repairs. Additionally, you are responsible for maintaining your vehicle and adhering to recommended service schedules to prevent potential issues and ensure optimal performance. When scheduling appointments, please arrive on time and notify us in advance if you need to cancel or reschedule. This allows us to accommodate other customers and manage our workload effectively. You are also responsible for understanding and approving any estimates provided before we proceed with repairs; if you have any questions about the services or costs, please feel free to ask for clarification. Furthermore, we expect our customers to treat our staff with respect and courtesy, as we strive to provide a positive and professional environment for everyone. Lastly, it is your responsibility to review and understand our policies, including those related to warranties, cancellations, and payment terms. By fulfilling these responsibilities, you help us deliver the highest level of service and care for your vehicle, ensuring a satisfying experience at Prestige Carnet.

Cancellation and Rescheduling Policy

We understand that plans can change, and we strive to accommodate our customers’ needs regarding appointment scheduling. If you need to cancel or reschedule your appointment, we kindly ask that you notify us at least 24 hours in advance. This allows us to offer your time slot to other customers who may be in need of our services. Cancellations made with less than 24 hours’ notice may incur a fee, as we rely on scheduled appointments to manage our operations effectively. If you need to reschedule, please contact us as soon as possible, and we will do our best to find a new appointment time that works for you. We appreciate your understanding and cooperation in this matter, as it helps us maintain an efficient and responsive service for all our customers. In the event of unforeseen circumstances, such as extreme weather or emergencies, we will make exceptions to this policy on a case-by-case basis. We are committed to providing you with the best possible service experience and appreciate your adherence to our cancellation and rescheduling policy, which ultimately helps us serve you and other customers better. If you have any questions or concerns regarding this policy, please do not hesitate to reach out to our team.

Warranties and Guarantees

We stand behind the quality of our work and the parts we use by offering warranties and guarantees on our services. Our commitment to excellence means that we provide a 12 months warranty on all repairs performed in our shop, covering both parts and labor. If you experience any issues related to our services within this warranty period, we encourage you to contact us immediately so that we can assess the situation and resolve it promptly at no additional cost to you. Additionally, we only use high-quality parts from reputable manufacturers, many of which come with their own warranties. This ensures that you receive reliable and durable components for your vehicle. However, please note that warranties may be voided if the vehicle has been subjected to improper use, neglect, or if repairs have been made by unauthorized individuals. Our guarantees reflect our dedication to customer satisfaction, and we strive to address any concerns you may have regarding the repairs we perform. While we aim to provide the best possible service and outcomes, we recommend that you follow the manufacturer’s recommended maintenance schedule for your vehicle to ensure its optimal performance and longevity. If you have any questions about our warranties and guarantees, or if you would like more information about the coverage provided, please do not hesitate to reach out to our knowledgeable staff. Your satisfaction is our priority, and we are here to support you every step of the way.

Liability Limitations

We take pride in providing high-quality car repair services; however, it is important to understand our limitations regarding liability. While we strive to ensure that all repairs and services are performed to the highest standards, we cannot be held liable for any incidental or consequential damages resulting from the use or inability to use your vehicle following our services. This includes, but is not limited to, any loss of use, loss of time, or loss of income incurred as a result of repairs performed or delays in service. Additionally, our liability is limited to the amount paid for the specific service or repair in question. We strongly advise our customers to maintain comprehensive insurance coverage for their vehicles, as our liability is limited to the extent permitted by applicable law. Furthermore, any claims regarding defects or issues related to the services provided must be reported within the warranty period specified in our Warranties and Guarantees section. We are committed to addressing legitimate concerns promptly, but we cannot be responsible for damages arising from unforeseen circumstances, customer misuse, or failure to adhere to maintenance recommendations. By using our services, you acknowledge and agree to these limitations of liability, and we encourage you to contact us with any questions or concerns about our policies. Your understanding of these terms helps us maintain a positive and transparent relationship as we work together to ensure the optimal performance of your vehicle.

Intellectual Property

We take intellectual property rights seriously and are committed to protecting our proprietary information, trademarks, and copyrights. All content on our website, including text, graphics, logos, images, and software, is the property of Prestige Carnet or our content suppliers and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, and non-transferable license to access and use our services for personal, non-commercial purposes only. Any unauthorized use, reproduction, distribution, or modification of our intellectual property is strictly prohibited and may result in legal action. Furthermore, any feedback, suggestions, or ideas you provide to us regarding our services or products may be used by Prestige Carnet without any obligation to you, and you waive any rights to such contributions. We respect the intellectual property rights of others and expect our users to do the same. If you believe that any content on our website infringes on your intellectual property rights, please contact us with the necessary information, and we will address your concerns promptly. By using our services, you acknowledge and agree to these terms regarding intellectual property, which are essential in maintaining the integrity and value of our brand and offerings.

Governing Law

These Terms of Use, along with any disputes arising from your access to or use of the services provided by Prestige Carnet, shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. By using our services, you agree that any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the courts located within India. You hereby consent to the jurisdiction of such courts and waive any objections based on the venue or inconvenient forum. This governing law provision applies to all aspects of our service, including the collection, use, and disclosure of your personal information as outlined in our Privacy Policy. If any provision of these Terms of Use is found to be invalid or unenforceable by a court of competent jurisdiction, such provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. We are committed to resolving any disputes amicably and encourage you to contact us directly with any concerns. Your understanding and acceptance of this governing law clause are crucial for fostering a transparent and trustworthy relationship, and we appreciate your cooperation in adhering to these terms as you engage with our services.

Changes to the Terms

We reserve the right to modify or update these Terms of Use at any time to reflect changes in our services, legal requirements, or our operational practices. When significant changes are made, we will notify you through appropriate channels, which may include posting a notice on our website or sending an email to the address you provided during registration or service scheduling. We encourage you to review these Terms periodically to stay informed about any updates or modifications. Your continued use of our services following the posting of changes constitutes your acceptance of the revised Terms. If you do not agree with the changes, we kindly ask that you refrain from using our services and contact us to discuss any concerns. Please note that certain provisions of these Terms may remain in effect even after termination of your use of our services, such as disclaimers of liability, indemnity clauses, and governing law provisions. We strive to maintain transparency in our policies and practices, and your understanding of these changes is important to us. If you have any questions or need clarification regarding any amendments to these Terms, please do not hesitate to reach out to our team for assistance. Your trust and satisfaction are our top priorities, and we are dedicated to ensuring a positive experience with Prestige Carnet.

Dispute Resolution

We believe in addressing disputes in a fair and efficient manner, which is why we have implemented a comprehensive dispute resolution process as part of our Terms of Use. If you have any concerns or disputes regarding our services, we encourage you to first contact us directly to discuss and resolve the issue amicably. Our customer service team is dedicated to working with you to address your concerns promptly and satisfactorily. If we are unable to resolve the dispute through direct communication, we may suggest mediation as a means of finding a mutually agreeable solution. Should mediation prove unsuccessful, you agree that any disputes, claims, or controversies arising out of or related to your use of our services or these Terms shall be resolved through binding arbitration, rather than in court. This means that you waive your right to a jury trial and the ability to participate in a class action lawsuit. The arbitration will take place in India, and the decision rendered by the arbitrator will be final and binding. By using our services, you acknowledge and agree to this dispute resolution process, which aims to provide a more efficient and cost-effective means of resolving any conflicts. If you have any questions about this process or the implications of arbitration, please feel free to reach out to us for clarification. Your satisfaction is important to us, and we are committed to resolving any issues you may encounter in a timely and professional manner.

Privacy Policy Reference

As part of your use of the services provided by Prestige Carnet, it is important to understand our commitment to protecting your personal information and privacy. Our Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services, including but not limited to our website, appointment scheduling, and customer communications. By agreeing to these Terms of Use, you acknowledge that you have read and understood our Privacy Policy, which is incorporated by reference into these Terms. The Privacy Policy explains the types of information we collect, the purposes for which we use that information, and the circumstances under which we may share it with third parties. We are dedicated to ensuring that your personal information is handled with care and in compliance with applicable privacy laws. If you have any questions or concerns about our privacy practices, or if you would like to review the full Privacy Policy, please visit our website or contact our customer service team for assistance. Your privacy is important to us, and we strive to maintain transparency in our data practices while providing you with high-quality car repair services. By continuing to use our services, you consent to the practices described in our Privacy Policy and accept the terms outlined within it.