Privacy Policy

Introduction to Our Privacy Policy

At Prestige Carnet, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any other way. We understand the importance of transparency in our interactions, and we want you to feel confident that your data is handled with care and respect. By using our services, you agree to the practices described in this policy, and we encourage you to read it carefully to understand how we manage your information.

Information Collection

We collect various types of information to provide you with the best possible service and enhance your experience with us. The information we gather may include personal details such as your name, contact information, and vehicle information when you schedule an appointment, request a quote, or interact with our customer service team. Additionally, we may collect payment information to process transactions securely. We also gather non-personal information automatically when you visit our website, including your IP address, browser type, operating system, and browsing behavior, which helps us analyze site usage and improve our services. Cookies and similar tracking technologies may be utilized to enhance your online experience and provide personalized content. By providing your information, you consent to our collection and use of your data as outlined in this policy. We ensure that all data collected is handled in accordance with applicable privacy laws and regulations, and we take appropriate measures to protect your information from unauthorized access or disclosure.

Use of Information

We utilize the information we collect to enhance your overall experience and provide you with high-quality car repair services. Your personal information is primarily used to schedule appointments, process payments, and communicate important updates regarding your vehicle's status and service history. We may also use your contact details to send you reminders for upcoming services, special promotions, and maintenance tips tailored to your vehicle’s needs. Non-personal information helps us analyze usage trends and improve our website’s functionality and user experience, enabling us to serve you better. Additionally, your information may be used for internal purposes such as data analysis, research, and compliance with legal obligations. We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors and marketing platforms; however, we ensure that these parties adhere to strict confidentiality and security measures. We do not sell or rent your personal information to any third parties for marketing purposes without your explicit consent. By using our services, you agree to the collection and use of your information as described, and you can trust that we are committed to maintaining the confidentiality and integrity of your data at all times.

Information Sharing and Disclosure

We understand the importance of safeguarding your personal information, and we are committed to maintaining your privacy. We may share your information with third parties only in accordance with this Privacy Policy and applicable laws. Your personal information may be disclosed to trusted service providers who assist us in delivering our services, such as payment processors, vehicle part suppliers, and customer support teams. These third parties are contractually obligated to protect your information and can only use it for the purposes for which it was shared. Additionally, we may share your information in response to legal obligations, such as complying with court orders or responding to subpoenas, or to protect our rights, property, or safety, as well as that of our customers or others. In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction. We do not sell or lease your personal information to third parties for their marketing purposes without your explicit consent. Furthermore, we may aggregate and anonymize your data to generate insights and trends, which may be shared with partners for analytical purposes while ensuring that it cannot be used to identify you. We are dedicated to transparency in our information-sharing practices, and we encourage you to reach out with any questions or concerns regarding how your information is handled.

Data Security

We take the security of your personal information very seriously and implement a variety of measures to protect it from unauthorized access, disclosure, alteration, or destruction. We utilize industry-standard security technologies and procedures, including encryption, firewalls, and secure server environments, to safeguard your data during transmission and storage. Our staff is trained on data protection practices, and access to your personal information is restricted to authorized personnel only, who require it to perform their job duties. Additionally, we conduct regular security assessments and updates to our systems to ensure that they remain resilient against emerging threats. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will promptly notify you in accordance with applicable laws. Your trust is essential to us, and we are dedicated to maintaining the confidentiality and integrity of your data through ongoing evaluation and enhancement of our security practices. If you have any questions or concerns regarding our data security measures, please do not hesitate to reach out to us.

Customer Rights

We believe in empowering our customers with rights regarding their personal information. You have the right to access, correct, or delete the personal information we hold about you, allowing you to ensure that your data is accurate and up-to-date. If you wish to request access to your information or make any corrections, please contact us, and we will respond promptly. You also have the right to object to the processing of your personal data or request restrictions on how we handle your information, particularly in cases where you believe the information is inaccurate or has been processed unlawfully. Furthermore, you have the right to withdraw your consent for us to process your personal data at any time, where applicable. In addition, you can request that your personal information be transferred to another service provider in a structured, commonly used, and machine-readable format. If you feel that your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority. We are committed to respecting and fulfilling these rights and encourage you to reach out with any questions or concerns regarding your personal information. Your trust and privacy are paramount to us, and we strive to ensure that you have full control over your data and how it is used.

Third-Party Services

We may utilize third-party services to enhance the quality and efficiency of our car repair services, as well as to improve your overall experience with us. These third-party providers may include payment processors, scheduling platforms, marketing tools, analytics services, and customer support systems. While we carefully select these partners and ensure they adhere to strict data protection standards, it is important to note that their privacy practices are independent of ours, and we cannot be held responsible for their actions. When you engage with these third-party services, we encourage you to review their privacy policies and terms of service to understand how they collect, use, and protect your personal information. Additionally, we may share your information with third-party partners for specific purposes, such as processing payments or delivering promotional content, but we will only do so in accordance with this Privacy Policy and applicable laws. We are committed to ensuring that any shared data is handled with the utmost care and security. If you have any questions about the third-party services we use or how your information is shared with them, please do not hesitate to reach out to us for more information. Your privacy is our priority, and we strive to keep you informed about how your data is managed in relation to these third-party services.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal obligations, or the nature of our services. When we make significant changes to this policy, we will notify you through appropriate means, such as posting a notice on our website or sending you an email, to ensure that you are aware of how your personal information is being handled. We encourage you to review this Privacy Policy periodically for any updates or changes, as your continued use of our services following the posting of changes constitutes your acceptance of those changes. If you do not agree with the revised policy, you have the right to discontinue your use of our services. We are committed to maintaining transparency about our data practices and protecting your privacy. If you have any questions or concerns regarding our Privacy Policy or the changes made, please feel free to contact us for clarification. Your trust is important to us, and we want to ensure that you are fully informed about how we manage your personal information.

Governing Law

Governing Law This Privacy Policy and any disputes arising out of or related to it shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. By using our services, you acknowledge that any legal action or proceeding arising under this Privacy Policy shall be brought exclusively in the appropriate courts located within Tamilnadu. You hereby consent to the jurisdiction of such courts and waive any objections to the venue of such courts based on inconvenient forum or similar grounds. In the event that any provision of this Privacy Policy is found to be unenforceable or invalid, such provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions of this policy will remain in full force and effect. We are committed to resolving any disputes amicably, and we encourage you to reach out to us directly if you have any concerns regarding our privacy practices. Your trust is important to us, and we aim to uphold your rights while complying with the applicable laws and regulations that govern our operations.

Contact Information

Contact Information If you have any questions, concerns, or requests regarding this Privacy Policy or our practices concerning your personal information, we encourage you to reach out to us. At Prestige Carnet , we are committed to addressing your inquiries promptly and transparently. You can contact us via email at contact@prestigecarnet.net, call us at
+91 9384990645, or visit our physical location at 47 Vellalar East Street, Avvai Shanmughi Salai, Ozhuginasery, Tamil Nadu-629001. Our customer service team is available to assist you during regular business hours, and we strive to respond to all inquiries as quickly as possible. Whether you wish to update your personal information, request access to your data, or express any concerns about how we handle your privacy, we are here to help. Your feedback is valuable to us, and we appreciate your trust in Prestige Carnet. Rest assured that we take your privacy seriously, and we are dedicated to maintaining open lines of communication to ensure your rights and preferences are respected.